Refund policy

RETURN + REFUND POLICY

We hope you love every piece from one day kids. If something isn’t quite right, we’re happy to help.

RETURNS

Returns may be requested within 14 days of delivery. Items must be unworn, unwashed, unused, and in their original condition with all tags attached.

Eligible returns received within the return window will be refunded to the original form of payment.

To begin a return, please contact contact@onedaykids.co with your order number and the item(s) you would like to return.

Customers are responsible for all return shipping costs. Original shipping charges and return shipping costs are non-refundable.

EXCHANGES

Exchanges may be requested within 14 days of delivery.

We are happy to exchange an eligible item for a different size of the same item, subject to availability. If the requested size is unavailable, we will help you determine the available return options.

FINAL SALE

Sale items and items purchased using a promotional or discount code are final sale and are not eligible for return, exchange, or refund.

DAMAGED OR DEFECTIVE ITEMS

Every piece is inspected before it is sent your way. In the rare event that your order arrives damaged or defective, please contact contact@onedaykids.co as soon as possible with your order number and photos showing the issue.

We’ll review the issue and work with you to make it right.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us at contact@onedaykids.co as soon as possible.

Orders may be canceled if the request is received before the order has been processed or prepared for shipment. Once an order has been processed or prepared for shipment, it cannot be canceled.

QUESTIONS?

For questions regarding a return, exchange, refund, or your order, please contact us at contact@onedaykids.co. We’re happy to help.